Salesforce
What is Agentforce?
Agentforce is a platform powered by Salesforce that allows users to build and customize AI agents that support employees and customers 24/7. These proactive and autonomous agents are trained with data relevant to their role and can work independently across a variety of business areas, including customer service, sales, and marketing.
Agentforce skills and benefits
Manage sales opportunities more effectively and monitor your pipeline more accurately.
Automate administrative tasks and close more deals faster with the world’s most trusted sales force automation software.
Automation
Deploy agents to automate routine tasks, freeing up humans to focus on more complex tasks.
Personalized Experience
Personalize customer experiences by leveraging data from your CRM, data cloud, and other sources.
24/7 support available
Improve customer satisfaction by providing 24/7 support.
Cost-effectiveness
Reduce operating costs by automating tasks and increasing efficiency.
Scalability
Scale to meet increased demand without adding additional staff.
Data Security
Agentforce uses strong guardrails to secure your data. Agents are equipped to escalate suspicious conversations to human agents.
Agentforce Certified Partner
As a certified Salesforce Agentforce partner, Solomontec provides professional implementation, customization, and training services for successful Agentforce adoption.
Agentforce vs.
Traditional Chatbot
Agentforce is an AI agent system that goes beyond simple conversational responses to deeply understand customer requests and autonomously plan and execute complex tasks. It utilizes the Atlas Reasoning Engine to enable advanced reasoning and decision-making, and interacts with various Salesforce applications and data to perform more efficient work processing.
영역 | 챗봇 | 에이전트포스 |
|---|---|---|
이해력과 대응능력 | 미리 정의된 스크립트나 규칙에 따라 단순한 응답만 가능합니다. | LLM을 활용하여 대화의 전체 맥락을 이해하고 복잡한 상황에서도 적절히 대응합니다 |
확장성과 효율성 | 확장성이 제한적이며, 복잡한 상황에서 인간의 개입이 필요합니다 | 기업의 성장에 따라 확장 가능하며, 대규모 상호작용을 효율적으로 처리할 수 있습니다 |
복잡한 작업 처리 | 주로 단순한 작업과 FAQ 응답에 국한됩니다. | 복잡한 워크플로우를 자동화하고 여러 Salesforce 클라우드에서 작업을 수행할 수 있습니다 |
데이터 통합과 활용 | 제한된 데이터베이스에 의존하여 응답합니다. | 기업의 다양한 데이터 소스와 원활하게 통합되어 실시간 데이터 인사이트를 바탕으로 작업을 수행합니다 |
자율성과 의사결정 | 제한된 의사결정 능력을 가지며, 주로 사전 프로그래밍된 응답에 의존합니다. | 정보를 검색하고, 실행 계획을 수립하며, 자율적으로 작업을 수행할 수 있습니다 |
Agentforce Skills
Agentforce agents can autonomously handle tasks in a variety of business areas.
In addition to the representative examples, you can implement agents tailored to your business.
customer service
Agentforce is an AI-based service agent that enables 24/7 multi-channel customer communication. It provides fast and accurate problem resolution with reliable data, and can be easily configured with templates or low-code environments. It also has security guardrails and human employee linkage functions.
Personal Shopper
A personalized assistant provides shoppers with personalized conversations, guided searches, and tailored product recommendations to help them quickly and easily find and purchase the products they want on your commerce site or preferred messaging app.
Sales SDR
Agentforce SDR is an AI-based sales assistant tool that automates product inquiry answering, task processing, meeting scheduling, and engages prospects and informs sales reps across multiple channels and languages with customized settings based on business data.
Marketing Campaign
Agentforce Campaigns is a tool that optimizes marketing processes by enabling marketers to efficiently perform tasks such as creating campaign outlines, segmenting customers, creating content, and building customer journeys by utilizing trusted AI agents, and proactively suggesting improvements through 24/7 continuous analysis and KPI monitoring.
Sales Coach
Sales Coach Agent is a comprehensive sales coaching solution that leverages CRM data to enhance sales reps’ capabilities through personalized role-plays, feedback, and actionable suggestions, and analyzes the effectiveness of coaching to facilitate ROI evaluation.
Custom implementation
Agent configurations are possible to suit the purposes of various industries.
Agentforce lets you quickly configure any agent using existing Salesforce tools like Apex and API.
