Salesforce
SOLUTIONS
Salesforce Service Cloud for Customer Satisfaction
Salesforce
Service Cloud
By integrating all channels on the world’s first platform that performs all tasks digitally, it provides industry-leading customer service management features from the customer center to the field.
Customer 360-Degree View
Connect your entire business to solve problems and enhance customer satisfaction. Provide agents with complete visibility into every interaction they've had with customers.
Mobile first
The powerful capabilities of the Salesforce platform are not limited to desktops. Leverage intuitive drag-and-drop tools and ready-to-use mobile apps to deliver engaging experiences to your customers and employees.
Easy customization
Easily customize Service Cloud to fit your workflow. Automate business processes with intuitive tools, workflows, and more.
Innovation and scalability
The platform enables the easy application of innovative technologies like AI and IoT in the customer service domain.
Source: salesforce.com
Communities
Enhance customer satisfaction and deliver personalized customer service by implementing self-service portals and communities.
• Easily customize customer portals or community sites.
• Integrate with the Salesforce platform to provide seamless self-service experiences.
• Foster a community where customers can assist each other.
• Offer personalized and intelligent customer service using Einstein.
Field Service
Improve frontline workers' productivity with field service, optimizing costs while revolutionizing the customer service experience.
• Respond to field service requests faster.
• Enhance the productivity of employees working in the field.
• Automate customer visit scheduling.
• Access real-time information on field service operations.
• Provide customers with the latest updates.
• Manage the field workforce efficiently.
